Troubleshooting

Dear Guest for your convenience we update our TROUBLESHOOTING page regularly to assist you in any technical issues that you might experience with you Water Purifier or Filter System.

Firstly to understand the 7 Stage RO System, you must realize that it has WASTE WATER. This is the biggest concern people owning one has……HOW MUCH WATER DOES A REVERSE OSMOSIS SYSTEM WASTE AND HOW DOES IT DO THIS?

All RO systems produce waste water.

There are some RO systems which claim to be zero waste, but their RO process still produces water waste. However they meet the “zero waste” title by use of an electric pump to do something with that waste water – like circulate it back into the system (which wears down the filter components more quickly) or they push that concentrated water waste into the hot water line (so it ends up in your dishwasher or on your hands when you use the hot water).

We can make the RO system operate more efficiently to reduce the water waste ratio by installing a booster pump, however there will still be some water waste present while the system is producing clean water.
 

How much water waste is produced?

About 4 litres wasted per 1 litre purified (4:1) if you are on a municipal water supply with good pressure.

More detail: The amount of water waste and clean water produced are intertwined. So before you can understand what is coming out of the system, you’ll have to understand what is going into the system. All production and waste water figures are calculated at 25 degree celsius, 4 bar and 5 micron before the membrane.

Below 4 bar water pressure the 7 Stage system will not work and will only produce waste water. So if you have a private well, check your pump and consider the length and the rise, from the well pump, to the location of the RO system when setting performance expectations and making the decision to add an electric booster pump.

Water temperature will have a similar impact on performance as water pressure. Expect more waste and less production in winter, than in summer.

The challenge load refers the amount and type of contaminants found in the water. The RO membrane is rated at 0.0001 micron. One simple measure of water composition can be accomplished with a TDS meter. Please note that TDS is not a good indicator of water quality, only water composition, since TDS includes minerals as well as salts and metals.

How often is waste water produced?

As soon as you open the RO faucet to get a drink the system will turn on and will operate for about an hour for each 3 to 4 litres you draw out.

More detailed : The RO system feature an automatic shut off valve either as a stand alone component or incorporated into a pump. It will produce waste water whenever its producing pure water, until the storage tank is full and the RO faucet is closed. Remember that while the RO faucet dispenses the water into your cup relatively quickly, the RO system produces the water to refill the storage tank relatively slowly – about 350 litres per day, which translates into 7 litres every 30 minutes.

This number will increase when – the pressure is lower, the water is colder, and the TDS is higher. Also remember that as your pre-filters get plugged up, it too will reduce the pressure to the membrane which increases water waste and reduces water production.

A properly functioning system will not RUN ALL THE TIME. It will however run for a couple of hours if you draw out a litre of water or when your pre-filters are clogged or the water is cold or you have hard water.
 

To extend the life of you booster pump please replace your filters regularly to protect the diaphragms inside the pump. These diaphragms are sensitive to lime buildup.

To replace your filters you must close your water supply and empty your water tank. Replace a filter with the same one as you take them out. Very important is to rinse your Activated Carbon Filter (second filter) before replacing. This protects your RO membrane by being clogged with loose Carbon.